Understanding Our Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy applies to both defective and non-defective products.
Eligibility for Return:
- Items must be in the same condition that you received them, either new or slightly used, unworn or unused, with tags, and in their original packaging. This includes no signs of wear, damage, or alterations, and packaging must include all original components.
- You’ll need the receipt or proof of purchase.
Return Process:
- To start a return, contact us at support@techinablink.com.
- Returns should be sent to: 1 Fleetwood Way, Watford, WD19 6NB, United Kingdom.
- If your return is accepted, we’ll send you a return shipping label, which you can download and print for free, along with instructions on how and where to send your package. We can also arrange for the collection of the item.
- Items sent back without first requesting a return will not be accepted.
- If you prefer to use your own shipping label, we can refund you for the label cost up to £10. You must provide a receipt of your shipping costs by email, and we will refund you to your original payment method.
- For any return questions, contact us at support@techinablink.com.
2. Exchanges
We accept exchanges. The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
3. Damages and Issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Additional Information:
- There is a 20% restocking fee on the sales price.
- There is no return shipping cost if you use our provided return label.
4. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@techinablink.com.
5. Cancellations
We do not accept cancellations after the order is placed. If you wish to cancel an order, you will need to return the item for a full refund once you receive it.
6. 12-Month Warranty
If a fault occurs after the 30-day return period, we provide a 12-month warranty on all products. For more information, please visit our Warranty Policy.
What Is Our Return Policy?
Our return policy is designed to be simple and transparent. Customers can return unopened items within 30 days for a full refund. However, if an item is opened or used, we will process exchanges or partial refunds on a case-by-case basis. This policy helps us maintain quality while also ensuring customer satisfaction because we want you to be happy with your purchases.
How to Initiate a Return
To initiate a return, simply contact our customer service department or visit our website. You'll need your order number and the reason for your return. Once processed, we'll provide you with a return label and instructions on sending the item back. This process is straightforward, but make sure to return items promptly, as delays may affect your refund.
Refund Process and Timeline
Once we receive your returned item, our team will inspect it and process your refund. Typically, refunds are issued within 7-10 business days, depending on your financial institution. Therefore, keep an eye on your account, but rest assured that we prioritize swift processing because we value your time and trust.