Tech in a Blink Shopify Store FAQ

Welcome to Tech in a Blink's Frequently Asked Questions (FAQ) page! Here you'll find answers to common questions regarding our policies and services.

Return and Refund Policy

1. What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return, applicable to both defective and non-defective products.

2. What items are eligible for return?

Items must be in the same condition you received them, either new or slightly used, unworn or unused, with tags, and in their original packaging. This includes no signs of wear, damage, or alterations, and packaging must include all original components. You’ll also need the receipt or proof of purchase.

3. How do I start a return?

Contact us at support@techinablink.com to initiate a return. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

4. What should I do if my item is damaged or defective?

Inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

5. How will I receive my refund?

Once we’ve received and inspected your return, we’ll notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at support@techinablink.com.

6. Do you offer exchanges?

Yes, we accept exchanges. Return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Do you offer free shipping?

Yes, we offer free same-day shipping on all items if orders are placed before our cutoff time of 2 PM. Orders received after this time will be processed the next business day.

8. What shipping method do you use?

9. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor the status of your delivery.

10. When will my order be processed?

Orders placed and confirmed before 2 PM (Monday to Friday) will be processed and shipped the same day. Orders placed after 2 PM will be processed the following business day.

11. What payment methods do you accept?

We accept Visa, MasterCard, American Express (AMEX), Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.

12. In what currency are your prices listed?

All prices are listed in GBP (£). If your credit card is in another currency, your order will be calculated based on the daily exchange rate of the date your card issuer processes the transaction.

13. When will my card be charged?

Your card will not be charged until we confirm that your order can be fulfilled. Your card will be authorised for the full order amount when you place your order.

14. Can I cancel my order?

Yes, if your order has not yet been shipped, we will process your cancellation and refund without delay. If your order has already been dispatched, we will issue a refund once we have received the returned items in accordance with our Return Policy.

15. How do I claim the warranty?

Contact us via live chat, email (support@techinablink.com), or phone (+44 7307 992071) with your purchase receipt and details of the issue. We will assist you in resolving the problem.

We hope this FAQ helps answer your questions. If you need further assistance, please don't hesitate to reach out to our customer support team.